Montii Insulated Lunchbag FAQs
DO MONTIICO INSULATED LUNCH BAGS INCLUDE AN ICE PACK?
Yes! All MontiiCo lunch bags come with an ice pack included. Our self-contained gel ice pack has been independently certified “food safe”. It comes in its own cosy black cover and fits like a dream in our cool bags.
DO YOU SELL THE MONTIICO ICE PACKS SEPARATELY?
Yes we sure do! You can purchase a spare ice pack on our website.
HOW DO I USE MY MONTIICO INSULATED LUNCH BAG?
MontiiCo Insulated lunch bags are very easy to use! Just place the self-contained gel ice pack into the freezer overnight. It works best if you free the ice pack flat to ensure it fits easily into the dedicated zipper pocket.
Place the ice pack into the dedicated zipper pocket, and fill your bag when you are ready to go! Be sure to keep the bag zipped close when possible and the cooling inside will last up to 8 hours.
DO YOU HAVE ANY TIPS FOR KEEPING MY LUNCH SUPER COLD IN MY MONTIICO INSULATED LUNCH BAG?
MontiiCo bags are cool, real cool! Here's some tips to make sure the coolness stays in!
Be sure to keep the bag zipped up closed whenever possible so ensure the coolness stays inside the bag and doesn’t mix with the outside hot temperature.
Ensure your ice pack is fully frozen before placing in the lunch bag. Overnight should suffice, or you can just store it in the freezer when not in use.
WHAT IS THE WEIGHT OF YOUR LUNCH BAGS EMPTY?
Our bags weigh approximately 700g including the frozen ice pack.
HOW DO I CLEAN MY MONTIICO INSULATED LUNCH BAG?
Just like you clean your own bod at night, Montii should be cleaned daily too!
We recommend wiping the interior of your cooler bag down with a damp cloth daily and leaving them open to dry. We don't recommend placing them in water, or using water inside the bag to clean the product.
If a spill occurs in a lunchbox or cooler bag we recommend cleaning it as quickly as possible.
These bags are NOT machine washable or dishwasher safe. We also ask customers to please not be tempted to toss them in the dryer because they may shrink, melt or come back looking nothing like it did before.
Refer to our Care Instructions for further information
HOW DO I PUT MY CHILD'S NAME ON MY BAG?
Your cooler bag is going to be the envy of everyone on the block! Labeling me is a sure thing!
All MontiiCo Insulated Lunch Bags come with a cardboard name tag that fits inside a plastic sleeve within the bag. You can download more fun bag tag designs on the MontiiCo website at www.montii.co/freebies
Alternatively, you can use a sticker name tag (we find the ones with rounded covers are more effective) and this is easier than using an iron on label that could melt the bag. Otherwise use a bag tag that can be clipped on to personalise your child’s bag.
DO MONTIICO INSULATED LUNCH BAGS KEEP THINGS FROZEN?
Generally, the bags will work as your home fridge does. If you put something frozen in either the fridge or a MontiiCo Insulated Lunch Bag, it will gradually thaw, but this melting process will take longer than if you were to just leave it out on the counter.
DO THE INSULATED LUNCH BAGS COME WITH A WARRANTY?
Our products are constructed with durable, long-lasting materials to ensure a consistent high level of quality. We guarantee our products against manufacturing defects such as issues with any parts or material defects for one year after purchase with proof of purchase. We guarantee our lunch box and cooler bag liners against manufacturing defects for 6 months with proof of purchase. We do not guarantee our products for issues related to wear and tear including rips, spills, mould and stains. Please keep in mind that although our products are designed for children, they are not indestructible.
If you find your product has a manufacturing fault, please contact our office immediately so we can arrange for the product to be returned to us. All items must be returned before a replacement/refund is given. Please supply us with your order number and photographs of the fault via email.
ARE MONTIICO ICE PACKS FOOD SAFE?
Yes! Our ice packs are certified as food safe by the FDA and CE. We can provide copies of the certificates, and a material safety data sheet for international shipping if required.