So Young FAQs

PRODUCT CARE

After 2 years of testing, all SoYoung lunch boxes, cooler bags and backpacks are now offered exclusively in a raw uncoated linen finish. Our raw linen range is now completely machine washable (gentle cycle) and will air dry overnight when hung. Please see below for additional product care:

Lunch Bags and Cool Bags

We recommend wiping the interior of the lunch boxes, cooler bags and backpacks down with a damp cloth daily and leaving them open to dry.

If a spill occurs in a lunchbox or cooler bag we recommend cleaning it as quickly as possible.

These bags are also machine washable and dishwasher safe. However, we ask customers to please not be tempted to toss them in the dryer because they may shrink, melt or come back looking nothing like it did before.

 

WARRANTY & LIFE EXPECTANCY OF OUR PRODUCTS

“What is your product warranty?”

We guarantee our products against manufacturing defects such as issues with any parts or material defects for one year after purchase with proof of purchase. We guarantee our lunch box and cooler bag liners against manufacturing defects for 6 months with proof of purchase. We do not guarantee our products for issues related to wear and tear including rips, spills, mold and stains. Please keep in mind that although our products are designed for children, they are not indestructible.